Check a sent message
In Messages, open the recipient count on a sent message. The recipient panel lists delivered, failed, pending, and opted-out results for each guest.
Delivered means the carrier accepted the message. It does not guarantee that a phone displayed it in the main inbox; carriers and phones may still place an unfamiliar sender in spam, blocked, or unknown-sender folders.
Send to guests who haven't received a message
When a sent group message has not reached everyone in its groups, its row in Messages shows Send to more. The message details list the guests who haven't received it: guests added to its groups since you sent it, and guests whose delivery failed. Choose Review list to check them, then Send to [number] guests to send the same message. Guests who already received it will not get it again, and each new delivery uses one message from your plan.
Numbers that keep failing are listed separately as needing a new number. Correct them in Guests and they are included next time. Sending to more guests works only for messages sent to groups. Any sent message also has Resend in its details, which opens a copy in the composer to send as a new message.
To see every undelivered text for the event, choose Inbox → Replies → View undelivered messages.
Read and link activity
Some recipients show confirmed activity:
- An RCS read receipt
- A tracked-link open
- A rich-card button tap
Standard SMS has no read receipt, and supported phones can decline to share activity. No recorded activity does not mean the guest did not read the text.
Find replies
Choose Inbox → Replies in the app navigation to see incoming guest messages on Plus plans and above. Choose Inbox → Direct messages to open one guest’s private conversation. Guest replies never go to the other guests and do not use the message limit. A reply you send back from Direct messages is an outgoing text and uses one message.
Enable reply emails under Settings → Notifications. An installed web app can also subscribe that phone to push alerts.
Troubleshoot a missing text
- Confirm the guest has a valid US or Canadian mobile number and is not Opted out.
- Check that guest in the message’s recipient panel.
- Ask them to search spam, blocked, and unknown-sender folders.
- Ask them to save the event number as a contact.
- Correct an invalid number and send a direct follow-up when appropriate.
- Contact support if several valid numbers failed in the same send.