Use Direct for a question or update that should go to one guest instead of a group.
- Choose Direct in the app navigation.
- Search for and select the guest.
- Review the conversation history.
- Write the message, optionally personalize it or attach one photo or video, and send.
The guest receives the text from the same dedicated event number used for group messages. A direct outgoing text uses one message from the plan.
On Plus plans and above, guest responses also appear under Replies. If a guest has no phone number or is opted out, correct the guest record or wait for the guest to text START; do not try to bypass an opt-out.